Your Customer Service, Solved


We support companies of all sizes to create unforgettable Customer Experiences by streamlining, optimising, and digitising their customer service operations.


"If you want something done well, do it yourself." — Napoléon Bonaparte

While this applies to many things, there are some areas that are better left to the experts.
With 10+ years experience running support teams, helping companies improve their customer experience, and implementing customer service software, we believe we are an asset in helping bring your organisation's customer service to the next level.



Helping you define your CX strategy while aligning to your organisation goals

Digitisation of CX

Making you more competitive by allowing customers to contact you in more ways, more efficiently

Frictionless Experiences

Enabling you to offer your customers, employees, ... enjoyable and shareable journeys


Creating a better, stronger, bolder brand image online


Configuring your customer support software, project managing the successful launch of a new platform


Coaching your support team, both in using a new customer support software, and improving their skills


"[...] expertly executed his work and naturally took on a leadership role simply by being outstanding at his job. I was particularly impressed by his ability to handle a high level of transactions effortlessly. That made a dramatic difference in the productivity level of our team."


VP, Solutions Consulting

"Always looking for the right answer for the customer, [...] would go above and beyond in ensuring customer happiness. His ability is to understand complex business goals and think of creative ways that the goals could be met."



"[...]always demonstrates strong leadership and business acumen in whatever he does. An incredibly hard worker, with excellent customer skills"


Head Of Customer Success

"[...] has a wonderful sense of customer satisfaction, going above and beyond what is expected."


Global Customer Service

"Arnaud’s natural enthusiasm and curiosity, as well as his professionalism and customer-centric approach, mean that he has been an indispensable and very highly regarded member of the Zendesk team"


Sr Director, Solutions Consulting EMEA

"[...] was quick to decipher our requirements."

TUI Marine

VP, Customer Engagement

"[...] dynamism and strong communication skills."

La Navette

Responsable Service Clients



Invoiced per hour

Hourly rate

Support via email and chat

2 days maximum

2 hours minimum


Invoiced per day

25% discount on hourly rate

Support via phone, email and chat

2 weeks maximum

1 day minimum


To be discussed

Mix Basic and Advanced

Support the way you want it

Proposal tailored to your needs

No minimum or maximum

Payments in CHF & EUR. In some cases, possible in GBP & USD.