We support companies of all sizes to create unforgettable Customer Experiences by streamlining, optimising, and digitising their customer service operations.
While this applies to many things, there are some areas that are better left to the experts.
With 10+ years experience running support teams, helping companies improve their customer experience, and implementing customer service software, we believe we are an asset in helping bring your organisation's customer service to the next level.
Helping you define your CX strategy while aligning to your organisation goals
Making you more competitive by allowing customers to contact you in more ways, more efficiently
Enabling you to offer your customers, employees, ... enjoyable and shareable journeys
Creating a better, stronger, bolder brand image online
Configuring your customer support software, project managing the successful launch of a new platform
Coaching your support team, both in using a new customer support software, and improving their skills
"[...] expertly executed his work and naturally took on a leadership role simply by being outstanding at his job. I was particularly impressed by his ability to handle a high level of transactions effortlessly. That made a dramatic difference in the productivity level of our team."
VP, Solutions Consulting
"Always looking for the right answer for the customer, [...] would go above and beyond in ensuring customer happiness. His ability is to understand complex business goals and think of creative ways that the goals could be met."
"[...]always demonstrates strong leadership and business acumen in whatever he does. An incredibly hard worker, with excellent customer skills"
Head Of Customer Success
"[...] has a wonderful sense of customer satisfaction, going above and beyond what is expected."
Global Customer Service
"Arnaud’s natural enthusiasm and curiosity, as well as his professionalism and customer-centric approach, mean that he has been an indispensable and very highly regarded member of the Zendesk team"
Sr Director, Solutions Consulting EMEA
"[...] was quick to decipher our requirements."
VP, Customer Engagement
"[...] dynamism and strong communication skills."
Responsable Service Clients
Support via email and chat
2 days maximum
2 hours minimum
25% discount on hourly rate
Support via phone, email and chat
2 weeks maximum
1 day minimum
Mix Basic and Advanced
Support the way you want it
Proposal tailored to your needs
No minimum or maximum
Payments in CHF & EUR. In some cases, possible in GBP & USD.