With over 15 years of CX expertise, we ensure our clients understand the technical and business value that Zendesk products can deliver, while providing value-added advice and strategies to optimise their customer service operations.
Our mission is to understand our clients' business needs, and transform that into some form of solution definition, meeting or exceeding their measurable business goals for customer service.
Whether your project is related to Zendesk or not, our team's expertise and experience in the customer experience space will benefit you.
Delighted customers, engaged employees, happy citizens, it's all about the human experience. Boost your bottom line thanks to touch points that are simpler and more digital, while being more efficient and cost effective for your organisation.
Great products or services are not enough anymore. We help you figure out what your customers care about most, then design frictionless customer experiences, and train your employees to deliver them.
We focus on customer journeys and touch points as the building blocks of customer experience. We help you identify, prioritise and optimise touch points.
We assist you to create experiences that are simpler, less expensive and easier to deliver.
Gain clear insights into which investments will result in greater customer satisfaction and loyalty.
Customer Service software, including AI, will not magically solve your problems and diminish your costs.
We help you bring value in your CX project, and define a clear ROI compared to your previous metrics.
We have a variety of techniques to apply to your unique situation thanks to our vast experience across many different industries.
We are knowledgeable about industry trends and continually improve our methods to deliver successful projects.
Harvard Business Review reports that 91% of executives encounter failed change initiatives due to human factors.
We educate and enable your team to adopt the strategies that drive results.
We execute with robust practices including training, stakeholder alignment and readiness assessments.
We ease your evolvements by establishing key internal practices, such as performance measurement, governance, and rewards & recognition.
"One can do nothing with nothing, but one can do plenty with little." — Adrien Hallet
Helping you define your CX strategy while aligning to your organisation goals
Making you more competitive by allowing customers to contact you in more ways, more efficiently
Enabling you to offer customers enjoyable and shareable journeys
Creating a better, stronger, bolder brand image online
Project managing the successful launch of a new platform, configuring your customer support software
Coaching your support team, both in using a new customer support software, and improving their skills
"ADT Consulting [...] quickly understood the requirements related to the delivery of our project. He has proven himself to be a quality partner allowing us to meet the tight schedule of our project"
"ADT Consulting [...] accompanied us in adding additional brands, adapting and respecting the specifics of each. They were an experienced partner, who knew how to understand our requirements, and who allowed us to quickly set up an optimal and dynamic tool."
"ADT Consulting successfully implemented the Zendesk Suite to allow us to enhance the help offered to our customers worldwide, assisted by our support teams spread between Asia and Europe.
We were satisfied with the execution which respected the forecasted budget and timeline."
We love challenges! Send us your questions, requests for proposals, ... You can also schedule a call on the right.