We support companies of all sizes to create unforgettable Customer Experiences by streamlining, optimising, and digitising their customer service operations.
Our mission is to understand our client’s business needs, and transform that into some form of solution definition, meeting or exceeding their measurable business goals for customer service.
With 10+ years of CX experience, we make sure our customers understand the technical and business value that Zendesk software can provide, and how it can optimise your customer service operations.
"If you want to go fast, go alone. If you want to go far, go together" — African Proverb
Let's collaborate to make your project successful on the long term.
Helping you define your CX strategy while aligning to your organisation goals
Making you more competitive by allowing customers to contact you in more ways, more efficiently
Enabling you to offer customers enjoyable and shareable journeys
Creating a better, stronger, bolder brand image online
Project managing the successful launch of a new platform, configuring your customer support software
Coaching your support team, both in using a new customer support software, and improving their skills
"If you want something done well, do it yourself." — Napoléon Bonaparte
While this applies to many things, there are some areas that are better left to the experts.
Zendesk is a customer service and engagement platform. Zendesk products are designed to facilitate communication, reduce friction, and improve the relationship between companies and their customers.
Be the company your customers want you to be and optimise your customer service quickly and easily with Zendesk.
As a Zendesk Certified Solution Provider, we are experts with Zendesk products, and with our Consulting Services we help companies implement Zendesk and optimise their digital customer service.More details...
Whether your project is related to Zendesk or not, our team's expertise and experience in the customer experience space will benefit you.
Delighted customers, engaged employees, happy citizens, it's all about the human experience. Boost your bottom line thanks to touch points that are simpler and more digital, while being more efficient and cost effective for your organisation.
You are new with Zendesk? We help you with the implementation of all Zendesk solutions. Keep your customers satisfied, while we make Zendesk ready for you.
Do you already have Zendesk solutions in action but are not sure if you get the maximum out of them? As your business and Zendesk evolves, we help you identify areas for improvement.
Help customers to help themselves. A good self-service solution improves the customer experience and leads to ticket deflection.
But there is even more the Help Center can do for you. Setup an internal knowledge database in order to make your agents even more efficient, to ensure knowledge retention and to speed-up the onboarding of new agents.
With our expertise we help you implementing best practices Help Center solutions.
Zendesk has announced that they will replace Zendesk Insights with Zendesk Explore, a new reporting and analytics tool.
Are you ready to move? We will help you migrating the reports to Zendesk Explore and we also offer tailored trainings for your admins and agents.
With Zendesk Apps and API integrations, Zendesk can be enhanced to provide even better customer experiences and workflows for your agents.
Based on your requirements, we help you evaluating existing Zendesk Apps from the Marketplace and with the development of custom Apps and integrations.
Great products or services are not enough anymore. We help you figure out what your customers care about most, then design frictionless customer experiences, and train your employees to deliver them.
Customer Service software will not magically solve your problems and diminish your costs.
Harvard Business Review reports that 91% of executives encounter failed change initiatives due to human factors.
We believe our expertise and our success rate with other projects will demonstrate a clear and quick return on investment. Don't take our word for it? Read what our clients say.
"ADT Consulting were great throughout the project. They followed through with clarity at each step of the way, with active feedback pre-implementation on next steps and reviewing our needs as we went along to find a suitable solution within the agreed upon timeframe. They have a great understanding of both customer and agent experience and were proactively recommending previously used solutions with use case examples."
"ADT Consulting successfully implemented the Zendesk Suite to allow us to enhance the help offered to our customers worldwide, assisted by our support teams spread between Asia and Europe.
We were satisfied with the execution which respected the forecasted budget and timeline — all amid a pandemic."
"ADT Consulting helped us to optimise our Zendesk account, by improving the configuration of Zendesk Support, Chat and Guide. They accompanied us in adding additional brands, adapting and respecting the specifics of each. ADT Consulting is an experienced partner, who knew how to understand our requirements, and who allowed us to quickly set up an optimal and dynamic tool."
"[...] quickly understood the requirements related to the delivery of our project. He has proven himself to be a quality partner allowing us to meet the tight schedule of our project"
"[...] helped us improve our Zendesk configuration to optimise it and allow new departments to make use of it in a more efficient way, all this in a short time."
"In any case, thank you for everything, and for the quality of your services."
"[...] dynamism and strong communication skills."