"If you want to go fast, go alone. If you want to go far, go together" — African Proverb
Let's collaborate to make your project successful on the long term.
Helping you define your CX strategy while aligning to your organisation goals
Making you more competitive by allowing customers to contact you in more ways, more efficiently
Enabling you to offer customers enjoyable and shareable journeys
Creating a better, stronger, bolder brand image online
Project managing the successful launch of a new platform, configuring your customer support software
Coaching your support team, both in using a new customer support software, and improving their skills
"If you want something done well, do it yourself." — Napoléon Bonaparte
While this applies to many things, there are some areas that are better left to the experts.
Zendesk is a customer service and engagement platform. Zendesk products are designed to facilitate communication, reduce friction, and improve the relationship between companies and their customers.
Be the company your customers want you to be and optimise your customer service quickly and easily with Zendesk.
As a Zendesk Certified Solution Provider, we are experts at Zendesk and with our Consulting Services we help companies implementing Zendesk and optimizing their digital customer service.More details...
Whether your project is related to Zendesk or not, our team's expertise and experience in the customer experience space will benefit you.
Delighted customers, engaged employees, happy citizens, it's all about the human experience. Boost your bottom line thanks to touch points that are simpler and more digital, while being more efficient and cost effective for your organisation.
You are new with Zendesk? We help you with the implementation of all Zendesk solutions. Keep your customers satisfied, while we make Zendesk ready for you.
Do you already have Zendesk solutions in action but are not sure if you get the maximum out of them? As your business and Zendesk evolves, we help you identify areas for improvement.
Help customers to help themselves. A good self-service solution improves the customer experience and leads to ticket deflection.
But there is even more the Help Center can do for you. Setup an internal knowledge database in order to make your agents even more efficient, to ensure knowledge retention and to speed-up the onboarding of new agents.
With our expertise we help you implementing best practices Help Center solutions.
Zendesk has announced that they will replace Zendesk Insights with Zendesk Explore, a new reporting and analytics tool.
Are you ready to move? We will help you migrating the reports to Zendesk Explore and we also offer tailored trainings for your admins and agents.
With Zendesk Apps and API integrations, Zendesk can be enhanced to provide even better customer experiences and workflows for your agents.
Based on your requirements, we help you evaluating existing Zendesk Apps from the Marketplace and with the development of custom Apps and integrations.
Great products or services are not enough anymore. We help you figure out what your customers care about most, then design frictionless customer experiences, and train your employees to deliver them.
Customer Service software will not magically solve your problems and diminish your costs.
Harvard Business Review reports that 91% of executives encounter failed change initiatives due to human factors.
We believe our expertise and our success rate with other projects will demonstrate a clear and quick return on investment. Don't take our word for it? Read what our customers say.
"ADT Consulting were great throughout the project. They followed through with clarity at each step of the way, with active feedback pre-implementation on next steps and reviewing our needs as we went along to find a suitable solution within the agreed upon timeframe. They have a great understanding of both customer and agent experience and were proactively recommending previously used solutions with use case examples."
"ADT Consulting helped us to optimise our Zendesk account, by improving the configuration of Zendesk Support, Chat and Guide. They accompanied us in adding additional brands, adapting and respecting the specifics of each. ADT Consulting is an experienced partner, who knew how to understand our requirements, and who allowed us to quickly set up an optimal and dynamic tool."
"[...] quickly understood the requirements related to the delivery of our project. He has proven himself to be a quality partner allowing us to meet the tight schedule of our project"
"[...] helped us improve our Zendesk configuration to optimise it and allow new departments to make use of it in a more efficient way, all this in a short time."
"Always looking for the right answer for the customer, [...] would go above and beyond in ensuring customer happiness. His ability is to understand complex business goals and think of creative ways that the goals could be met."
"[...] dynamism and strong communication skills."
Arnaud de Theux
Managing Director🇫🇷 🇬🇧
Arnaud has about 15 years experience in customer service. He began his career by leading a customer service team in a telecommunications company.
He subsequently worked as a Sr. Strategic Solutions Consultant at Zendesk, in London. In this role, Arnaud partnered with the Enterprise Sales team to develop account and opportunity strategies. He also was instrumental in creating an ROI model & analyse the gain of implementing Zendesk, while building and demonstrating PoCs, and leading the scoping of professional services packages.
He is currently the founder of his own consulting firm, ADT Consulting.
Business Partner🇩🇪 🇬🇧
Remo has over 20 years of professional and leadership experience in customer service in various industries and positions. For example, as “Head of Customer Support EMEA”, he restructured the support organisation by introducing the Zendesk platform and developed it continuously over several years.
His in-depth knowledge of customer service operations and the Zendesk platform makes Remo the ideal partner for our customers when introducing Zendesk. He quickly understands customer requirements, and as a pragmatic executor, he puts projects into practice quickly and efficiently.