ADT Consulting - Zendesk Partner Suisse

Your Customer Service,
Solved

We support companies of all sizes to create unforgettable Customer Experiences by streamlining, optimising, and digitising their customer service operations.

Our mission is to understand our client’s business needs, and transform that into some form of solution definition, meeting or exceeding their measurable business goals for customer service.
We help you understand the business value of the Zendesk Customer Service Platform and how Zendesk products can support and optimise your customer service operations.

Learn more...

Expertise

"If you want to go fast, go alone. If you want to go far, go together" — African Proverb
Let's collaborate to make your project successful on the long term.

Strategy

Helping you define your CX strategy while aligning to your organisation goals

Digitisation of CX

Making you more competitive by allowing customers to contact you in more ways, more efficiently

Frictionless Experiences

Enabling you to offer customers enjoyable and shareable journeys

e-Reputation

Creating a better, stronger, bolder brand image online

Implementation

Project managing the successful launch of a new platform, configuring your customer support software

Training

Coaching your support team, both in using a new customer support software, and improving their skills

Services

"If you want something done well, do it yourself." — Napoléon Bonaparte
While this applies to many things, there are some areas that are better left to the experts.

Customer Service Solutions with Zendesk

Zendesk is a customer service and engagement platform. Zendesk products are designed to facilitate communication, reduce friction, and improve the relationship between companies and their customers.

Be the company your customers want you to be and optimise your customer service quickly and easily with Zendesk.

As a Zendesk Certified Solution Provider, we are experts at Zendesk and with our Consulting Services we help companies implementing Zendesk and optimizing their digital customer service.

Customer Experience Consulting

Whether your project is related to Zendesk or not, our team's expertise and experience in the customer experience space will benefit you.

Delighted customers, engaged employees, happy citizens, it's all about the human experience. Boost your bottom line thanks to touch points that are simpler and more digital, while being more efficient and cost effective for your organisation.

Testimonials

We believe our expertise and our success rate with other projects will demonstrate a clear and quick return on investment. Don't take our word for it? Read what our customers say.

"ADT Consulting were great throughout the project. They followed through with clarity at each step of the way, with active feedback pre-implementation on next steps and reviewing our needs as we went along to find a suitable solution within the agreed upon timeframe. They have a great understanding of both customer and agent experience and were proactively recommending previously used solutions with use case examples."

Alex Dorweiler – Head of Support

"ADT Consulting helped us to optimise our Zendesk account, by improving the configuration of Zendesk Support, Chat and Guide. They accompanied us in adding additional brands, adapting and respecting the specifics of each. ADT Consulting is an experienced partner, who knew how to understand our requirements, and who allowed us to quickly set up an optimal and dynamic tool."

Emilie Wermuth - Partner Support & Customer Service

"[...] quickly understood the requirements related to the delivery of our project. He has proven himself to be a quality partner allowing us to meet the tight schedule of our project"

Sébastien Deshusses - Direction Générale des Transports

"[...] helped us improve our Zendesk configuration to optimise it and allow new departments to make use of it in a more efficient way, all this in a short time."

Robert Gärtner - Head of IT

"Always looking for the right answer for the customer, [...] would go above and beyond in ensuring customer happiness. His ability is to understand complex business goals and think of creative ways that the goals could be met."

Nick Peart – CMO

"[...] dynamism and strong communication skills."

Manon Carosone - Chef de Projets Relation Clients

About The Team

Arnaud de Theux

Managing Director

🇫🇷 🇬🇧

Arnaud has about 15 years experience in customer service. He began his career by leading a customer service team in a telecommunications company.

He subsequently worked as a Sr. Strategic Solutions Consultant at Zendesk, in London. In this role, Arnaud partnered with the Enterprise Sales team to develop account and opportunity strategies. He also was instrumental in creating an ROI model & analyse the gain of implementing Zendesk, while building and demonstrating PoCs, and leading the scoping of professional services packages.

He is currently the founder of his own consulting firm, ADT Consulting.

Remo Deplazes

Business Partner

🇩🇪 🇬🇧

Remo has over 20 years of professional and leadership experience in customer service in various industries and positions. For example, as “Head of Customer Support EMEA”, he restructured the support organisation by introducing the Zendesk platform and developed it continuously over several years.

His in-depth knowledge of customer service operations and the Zendesk platform makes Remo the ideal partner for our customers when introducing Zendesk. He quickly understands customer requirements, and as a pragmatic executor, he puts projects into practice quickly and efficiently.

Your Customer Service,
Solved

Trusted by