Your Customer Service, Solved

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We support companies of all sizes to create unforgettable Customer Experiences by streamlining, optimising, and digitising their customer service operations.

About

"If you want something done well, do it yourself." — Napoléon Bonaparte

While this applies to many things, there are some areas that are better left to the experts.
With 10+ years experience running support teams, helping companies improve their customer experience, and implementing customer service software, we believe we are an asset in helping bring your organisation's customer service to the next level.

Services

Strategy

Helping you define your CX strategy while aligning to your organisation goals

Digitisation of CX

Making you more competitive by allowing customers to contact you in more ways, more efficiently

Frictionless Experiences

Enabling you to offer your customers, employees, ... enjoyable and shareable journeys

e-Reputation

Creating a better, stronger, bolder brand image online

Implementation

Configuring your customer support software, project managing the successful launch of a new platform

Training

Coaching your support team, both in using a new customer support software, and improving their skills

Customers

"[...] expertly executed his work and naturally took on a leadership role simply by being outstanding at his job. I was particularly impressed by his ability to handle a high level of transactions effortlessly. That made a dramatic difference in the productivity level of our team."

Zendesk

VP, Solutions Consulting

"Always looking for the right answer for the customer, [...] would go above and beyond in ensuring customer happiness. His ability is to understand complex business goals and think of creative ways that the goals could be met."

CloudIQ

CMO

"[...]always demonstrates strong leadership and business acumen in whatever he does. An incredibly hard worker, with excellent customer skills"

Slack

Head Of Customer Success

"[...] has a wonderful sense of customer satisfaction, going above and beyond what is expected."

Deezer

Global Customer Service

"[...] quickly understood the requirements related to the delivery of our project. He has proven himself to be a quality partner allowing us to meet the tight schedule of our project"

République et Canton de Genève

"[...] was quick to decipher our requirements."

TUI Marine

VP, Customer Engagement

Implementation and training for Zendesk Support, Guide & Talk

Bedfinder

"[...] dynamism and strong communication skills."

La Navette

Responsable Service Clients

Packages

"There is no such thing as a free lunch."

We believe our expertise and our success rate with other projects will demonstrate a clear and quick return on investment.
Don't take a word for it? We can build you an ROI model.

Basic

Invoiced per hour

Hourly rate

Support via email and chat

2 days maximum

2 hours minimum

Advanced

Invoiced per day

25% discount on hourly rate

Support via phone, email and chat

2 weeks maximum

1 day minimum

Custom

To be discussed

Mix Basic and Advanced

Support the way you want it

Proposal tailored to your needs

No minimum or maximum

Payments in CHF & EUR. In some cases, possible in GBP & USD.