Your Customer Service,
Solved

Implementation

You are new with Zendesk? We help you with the implementation of all Zendesk solutions. Keep your customers satisfied, while we make Zendesk ready for you.

• Project management
• Design workshops
• Setup and configuration
• Training
• Post-project support

Optimisation

Do you already have Zendesk solutions in action but are not sure if you get the maximum out of them? As your business and Zendesk evolves, we help you identify areas for improvement.

• One hour "Health Check" for free: remote analysis and delivery of a document with actionnable recommendations.
• Focus on workflow design, configuration, admin and agent coaching
• Evaluation of new features
• Implementation of optimisations

Help Center Design

Help customers to help themselves. A good self-service solution improves the customer experience and leads to ticket deflection.

But there is even more the Help Center can do for you. Setup an internal knowledge database in order to make your agents even more efficient, to ensure knowledge retention and to speed-up the onboarding of new agents.

With our expertise we help you implementing best practices Help Center solutions.

• Design and customisation
• Setup and configuration
• Design of self-service and knowledge base concepts
• Admin and agent training

Migration of Insights to Explore

Zendesk has announced that they will replace Zendesk Insights with Zendesk Explore, a new reporting and analytics tool.

Are you ready to move? We will help you migrating the reports to Zendesk Explore and we also offer tailored trainings for your admins and agents.

Apps and Integrations

With Zendesk Apps and API integrations, Zendesk can be enhanced to provide even better customer experiences and workflows for your agents.

Based on your requirements, we help you evaluating existing Zendesk Apps from the Marketplace and with the development of custom Apps and integrations.

Design

Great products or services are not enough anymore. We help you figure out what your customers care about most, then design frictionless customer experiences, and train your employees to deliver them.

• We focus on customer journeys and touch points as the building blocks of customer experience. We help you identify, prioritise and optimise touch points.
• We assist you to create experiences that are simpler, less expensive and easier to deliver.
• Gain clear insights into which investments will result in greater customer satisfaction and loyalty.

Value & ROI

Customer Service software will not magically solve your problems and diminish your costs.

• We help you bring value in your CX project, and define a clear ROI compared to your previous metrics.
• We have a variety of techniques to apply to your unique situation thanks to our vast experience across many different industries.
• We are knowledgeable about industry trends and continually improve our methods to deliver successful projects.

Organisational Transformation

Harvard Business Review reports that 91% of executives encounter failed change initiatives due to human factors.

• We educate and enable your team to adopt the strategies that drive results.
• We execute with robust practices including training, stakeholder alignment and readiness assessments.
• We ease your evolvements by establishing key internal practices, such as performance measurement, governance, and rewards & recognition.